DELIVERY AND RETURNS
We aim to dispatch your order the same day.
ROYAL MAIL 2ND CLASS SIGNED FOR is Free for orders over £69.99, for orders under £70 we charge £3.99. Delivered within 2-3 working days.
ROYAL MAIL 1ST CLASS SIGNED FOR is charged at £4.99 for orders under £70 and for orders over £69.99 is charged £2.50. Delivered within 1-2 working days.
INTERNATIONAL SHIPPING
USA - International Standard Delivery 3-17 days - Flat rate £20
CANADA - International standard Delivery 3 - 17 - Flat Rate £20
INTERNATIONAL RETURNS POLICY (UNPAID CUSTOMS)
If an overseas order is returned to us, a 10% restocking fee will be applied. Additionally, the original shipping cost will be deducted from the refund.
Orders are dispatched within 1-2 working days (working days are Mon-Fri excluding bank holidays) Once your order has been dispatched for delivery you will receive an e-mail confirmation. Our Delivery Service is Royal Mail which deliver between 1-3 working days, although we can track an item we cannot guarantee it will arrive in the timescales advised by the delivery agency.
All invoices are sent electronically to the registered e-mail address and never included in the package.
In the unlikely event that we are unable to supply your goods for any reason we will inform you immediately and advise you of the expected delivery date.
We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
If your order hasn't been delivered within 30 days of purchase you have a right on a full refund.
RETURNS
We are proud of the quality and the range of our products, and all our items are inspected before they are dispatched. If the products arrive defective or damaged we will exchange the product or offer a refund.
Please note you cant cancel your order while in transit. After your order has reached your given delivery address you have 14 days to contact us if you wish to return your order, and further 14 days to send the goods back to us in original packaging and labels. All goods to be in a new and unused condition together with a copy of your original receipt.
You will have to pay the return cost of postage.
When shipping an item back to us you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
It you have decided not to keep the product then unfortunately we cannot refund the cost of the original postage or the return postage. However in the highly unlikely event that the goods are faulty then we will refund postage.
If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
Full returns address with telephone number and email address.
INTERNATIONAL RETURNS POLICY (UNPAID CUSTOMS)
If an overseas order is returned to us, a 10% restocking fee will be applied. Additionally, the original shipping cost will be deducted from the refund.
LATE OR MISSING REFUND
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jumpthedark.co.uk quoting your order number and name in the subject line.
To return your product, you should mail your product to:
JUMP THE DARK
43 Station road
London
GB
E12 5BP