Frequently Asked Questions

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We aim to process and dispatch all orders within 1–2 working days, excluding weekends and bank holidays.

For UK orders, we use Royal Mail, with the option to choose between 1st and 2nd Class delivery at checkout.

• Royal Mail 2nd Class: Usually 2–3 working days after dispatch.
• Royal Mail 1st Class: Usually 1–2 working days after dispatch.

Please remember that these are estimated delivery times, and occasional postal delays can happen.

For international orders, delivery times vary depending on your destination. Full details can be found in our Delivery & Returns Policy.

CAN I TRACK MY ORDER?

Absolutely. Once your order has been dispatched, we'll send you a shipping confirmation email containing your Royal Mail tracking reference or delivery confirmation details.

Tracking updates can sometimes take a little while to appear, depending on the postal service used.

If you're having trouble locating your order, drop us an email at info@jumpthedark.co.uk and we'll be happy to help.

MY ORDER IS TAKING LONGER THAN EXPECTED. WHAT SHOULD I DO?

We know waiting for an order isn't ideal, especially when you're looking forward to receiving it.

If your order hasn't arrived within the estimated delivery window, we recommend checking your tracking information first.

If there's no update or something doesn't look right, contact us at info@jumpthedark.co.uk with your order number.

We'll look into it and contact Royal Mail where necessary. If your parcel is confirmed lost or hasn't been delivered, we'll work with you to arrange an appropriate resolution.

MY TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.

First, we'd recommend checking around your property, with anyone else at your address, and with neighbours in case the parcel has been accepted on your behalf.

If you still can't locate it, please contact us at info@jumpthedark.co.uk with your order number.

We'll investigate the delivery information and raise an enquiry with Royal Mail where appropriate. We'll work to resolve any confirmed delivery issue in line with your consumer rights.

WILL I RECEIVE AN ORDER CONFIRMATION EMAIL?

Yes. You'll receive an order confirmation email shortly after completing your purchase.

Please check your order details carefully, particularly your delivery address and selected items.

Once your order has been dispatched, we'll send you another email with your shipping information.

If you don't receive either email, it's worth checking your junk or spam folder before contacting us.

THERE'S A PROBLEM WITH MY ORDER. WHAT SHOULD I DO?

We take pride in what we send out. Every item is checked before dispatch to make sure it meets our standards.

However, if something isn't quite right, whether it's an incorrect item, a fault or something missing from your order, please get in touch at info@jumpthedark.co.uk.

Include your order number and, where relevant, a few photographs so we can understand the issue and get it sorted as quickly as possible.

I'VE ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

If you've made a mistake with your delivery address, please contact us immediately at info@jumpthedark.co.uk. Quoting your order number.

We'll do our best to update it before your order is dispatched.

Once your parcel has been handed over to Royal Mail, we may no longer be able to change its destination.

CAN I ORDER SIZES THAT AREN'T LISTED ON YOUR WEBSITE?

Possibly! If you're looking for a size that isn't currently available on a product page, feel free to email us at info@jumpthedark.co.uk.

We'll see what we can do, although availability will depend on the garment and design.

WILL MY GARMENT SHRINK AFTER WASHING?

Some natural shrinkage can occur with cotton and cotton-blend garments, particularly after the first wash. The amount varies depending on the fabric and how it's cared for.

To help keep your Jump the Dark clothing looking its best, we recommend:

• Washing inside out at 30°C or lower, following the garment's care label.
• Avoiding bleach and harsh detergents.
• Air drying wherever possible rather than tumble drying.
• Avoiding direct ironing over printed graphics.
• Not wringing or excessively twisting the fabric.

Proper care helps preserve both the fit of your garment and the quality of its print.

For more detailed advice, check out our guide: How to Wash Graphic Clothing.

DO YOU SHIP INTERNATIONALLY?

Yes! Jump the Dark ships to over 30 countries worldwide.

International delivery charges and estimated times are displayed at checkout and detailed in our Delivery & Returns Policy.

Please be aware that customs duties and import taxes may apply depending on your destination. Where these charges aren't included in your shipping option, they're the responsibility of the recipient.

For US orders shipped using our Duties Paid service, applicable import charges are covered as part of that service.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major debit and credit cards, alongside the payment methods displayed at checkout.

We also offer Klarna and Clearpay, allowing eligible customers to spread the cost of their order, subject to the payment provider's terms and approval.

HOW CAN I CONTACT JUMP THE DARK?

For anything relating to your order, products, sizing or general enquiries, email us at info@jumpthedark.co.uk.

We're an independent London-based brand, and customer service matters to us. Whether it's a quick question or something that needs sorting, we'll always do our best to help.